I have a question, where do I ask it?
Please email us at [email protected]. We are not able to answer questions via social media or DMs.
Last updated: March 04, 2025 12:29
When/how do I get my ebooks/audiobooks?
Your download codes will be sent to you after you complete your survey, approximately two weeks after the project concludes.
Last updated: February 21, 2025 13:55
When will I get my stuff?
We are estimating that we will be shipping in/before December 2025. This is subject to change, depending on overseas shipping times.
Last updated: February 21, 2025 13:56
Can I cancel my pledge after the campaign ends on March 27th?
Unfortunately, no. We are moving very quickly to order everything and get it into your hands as fast as possible. We will be ordering materials based on the pledged amount. As such, we are not able to offer refunds after the end of the campaign.
Last updated: February 21, 2025 13:57
What happens if my package gets lost/stolen, or arrives damaged?
If a package is lost or damaged, please email us at [email protected]. If a package shows as delivered, but is stolen, unfortunately we are not able to replace the stolen package.
Last updated: March 04, 2025 12:28
When will I be charged?
You will be charged on March 27th, as soon as the campaign ends.
Last updated: February 21, 2025 13:58
Will the books/merch be available after the campaign ends?
The books will not be available, with the possible exception of any overstock copies. The merch may be available at a later date.
Last updated: February 21, 2025 13:58
What do the different teams mean?
They’re just a fun way to represent for your favorite among the first five Dark Olympus books! The team who wins the trivia that will be running throughout the campaign will also get an extra sticker celebrating that in their order.
Last updated: February 21, 2025 14:00
What are the book page counts?
The books include any bonus content previously written featuring the main characters. They have also been reformatted entirely. The page counts are as follows: Neon Gods (404), Electric Idol (370), Wicked Beauty (374), Radiant Sin (334), and Cruel Seduction (360).
Last updated: March 01, 2025 17:43
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.